The Loyalty Minute

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Episode 55 – Leveraging Connection and Progress to Become a Go-To Brand

admin March 11, 2020

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about Leveraging Connection And Progress To Become A Go-To Brand Like Amazon, Harley-Davidson And Southwest? Based on a recent global study of more than 400 brands, Lippincott (a global brand & innovation consultancy) has uncovered […]

Interview with Andy Lowenthal from FranklinCovey
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Episode 54 – (Interview) With Andy Lowenthal – Customer Loyalty Director at FranklinCovey

admin March 10, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Andy Lowenthal who is the Customer Loyalty Director at FranklinCovey. Andy has been working in the market research and customer insights field since getting […]

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Episode 52 – How Life Insurers Can Boost Customer Numbers And Loyalty With Gamification And Rewards

admin March 5, 2020

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about how Life insurers can boost customer numbers and loyalty with gamification and rewards. An interesting Business Insider article came out this morning referencing a new Harris Poll survey conducted on behalf of SE2 and […]

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Episode 50 – How To Distinguish Transactional Customer Relationship From An Emotional One

admin March 2, 2020

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about How you distinguish a transactional relationship from an emotional one? In a report titled, “Loyalty That Lasts” published jointly by Cheetah Digital and CMO Council the bring an important aspect of customer behavior to […]