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Gap Announces Launch of New Integrated Rewards Program

admin July 25, 2021 9


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Gap announced the launch of a new integrated Rewards program across the U.S. and Puerto Rico: One Membership. Four Brands. The new program will simplify and streamline how members can earn and redeem their rewards within the four brands by combining the previous credit card and loyalty programs under Navyist Rewards, Gap Good Rewards, Banana Republic Rewards, and Athleta Rewards.

With membership levels, the new program will make it easier for both Cardmembers and Rewards members to earn points, enable them to redeem their rewards faster and create opportunities to give back by donating to one of the five charitable funds. Rewards members receive special perks, bonuses, and brand exclusive benefits when they join. And as part of the program, members can shop across all four brands and no matter which brand they enrolled in or how they spend, all of their points will be in one place.

“Our goal is to turn the customers into lifelong loyalists by reimagining the Rewards program and creating unique, personalized experiences that will make it easier to shop, earn and redeem rewards across the family of brands,” said John Strain, Chief Customer, Digital and Technology Officer at Gap Inc. “We’re excited to build on the success of the loyalty program launched last year, which incorporates customer feedback to create an incredible experience for the members.”

Since relaunching the loyalty program in fall 2020, we have enrolled more than 19 million new customers in less than 12 months. There are now more than 37 million Cardmembers and Rewards members combined who have been automatically migrated to the new program.

What’s Changing?
The enhanced program will allow Cardmembers to earn 5 points for every $1 spent across the family of brands and Rewards members to earn 1 point for every $1 spent. Members will be able to redeem rewards in $1 (or 100 point) increments, rather than 500 point increments as in the old program, allowing for faster accumulation of rewards and quicker redemption.

The new program has published membership tier levels based on annual spend:
Core ($0 – $500 Annual Spend)

  • Free to Join

  • Double Rewards Redemption Days

  • Bonus Points for quarterly cross-brand purchases

  • Birthday surprise

  • Free 3–5 day shipping on orders exceeding $50

  • Ability to donate points

  • Dynamic in-season promotions and offers

  • Core member only exclusive offers

Enthusiast ($500-$999 Annual Spend or Cardmember)

  • All Cardmembers start at the Enthusiast level and include core benefits listed above

  • Cardmember exclusives (No annual fee, zero fraud liability)

  • Enthusiast member only exclusive offers

Icon ($1,000+ Annual Spend or 5,000 points)

  • Core and Enthusiast benefits listed above

  • Free 2–3 day shipping on orders exceeding $50

  • Icon member only exclusive offers

The new integrated Rewards program also features brand specific benefits:

  • Old Navy – Convert unused Old Navy Super Cash to Rewards points

  • Gap – Convert unused GapCash to Rewards points

  • Banana Republic – Convert unused Style Cash to Rewards points and free basic alterations on BR merchandise for Icon Members

  • Athleta – Access to exclusive community experiences and connections with other women

Another key feature of the program is the Do Good component, which gives customers the ability to give back by donating their points to one of five funds that support the brand and company core values:

  • Old Navy: Imagine Mission Fund – Imagining a better future for future generations by creating new job opportunities for youth, eliminating plastic waste, and art programming for kiddos, in partnership with amazing nonprofits like Boys & Girls Clubs.

  • Gap: DoSomething.org – Activating young people to make positive change locally and globally through campaigns that make an impact.

  • Banana Republic: BR x World Wildlife Fund – Working to conserve wildlife, protect amazing places, and build a future where people live in harmony with nature.

  • Athleta: Power of She Fund – Putting Athleta’s mission to ignite the limitless potential of women and girls into action with grant programs that fuel confidence through movement and connection in partnership with the Women’s Sports Foundation.

  • Gap Inc.: Equal Justice Initiative – Committed to ending mass incarceration and excessive punishment in the United States, to challenging racial and economic injustice, and to protecting basic human rights for the most vulnerable people in American society.

“We heard loud and clear from the most loyal customers that they value brands that are a force for good in the world,” said Chris Samway, Head of Rewards, Loyalty & Payments at Gap Inc. “With this in mind, we set out to design a program that gives the members opportunities to help make the communities stronger through programs that empower and support women, youth and the underserved, and bolsters the commitment to driving social change.”

As part of the launch, Gap Inc. has committed to match up to $1 million in member donations to these causes, amplifying the impact of the five Do Good funds. The Gap Inc. Rewards program is now live for in-store and online enrollment. For more information, please visit: Navyist Rewards, Gap Good Rewards, Banana Republic Rewards, and Athleta Rewards.



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