Loyalty360 Reads: May 26 | 5 Mistakes Companies Make With Customer Surveys; Amazon to Shut Down Prim
5 Biggest Mistakes Companies Make With Customer Surveys The Wall Street Journal says if you’ve recently shopped for groceries or rented a car—or bought pretty much anything—chances are the company asked you to fill out a survey about your experience afterward. It’s likely you didn’t fill it out, dismissing it […]