[00:00:01] You’re listening to Scaling Up Services where we speak with entrepreneurs authors business experts and thought leaders to give you the knowledge and insights you need to scale your service based business faster and easier. And now here is your host Business Coach Bruce Eckfeldt.
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[00:00:57] Welcome, everyone. This is scaling up services. I’m Bruce Eckfeldt. I’m your host. And our guest today is Rob Gallo. He is an entrepreneur. He is an expert in customer engagement and customer loyalty. We’re going to talk to him about what service based businesses can do to focus more on customers, how to make them more strategic in terms of the growth of the business. We’re going to learn a little bit about his background, some some interesting background here and what he’s doing with his new company CompLinks, where he’s founder and CEO. And we’re going to learn about how he’s approaching customer engagement from a platform point of view, technology, what companies can do to better increase customer loyalty.
[00:01:31] So with that, Rob, welcome to the program. Thanks, Bruce. Appreciate it.
[00:01:34] So why don’t we start with your background and I’ve got your cheat sheet here and I’m curious to hear it, but it started as an entrepreneur in casinos and gaming. Yeah.
[00:01:43] So why don’t we do we learn a little bit about that and and how you got into the whole kind of customer engagement, customer loyalty side? And then we can learn about complex and what you’re doing there.
[00:01:51] Absolutely. Yeah. So it was an interesting story. And, you know, beyond the cheat sheet that you have, I’ll give you the real lowdown… Read More
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