Search Results for: index

56 Results / Page 1 of 6


Background
close
  • 24

News

Loyalty360 Reads: March 10 | Steak n Shake Opening Restaurants; EY Future Consumer Index; and More

admin

Steak n Shake Opening 45 Restaurants Steak n Shake announced that it is opening 12 new restaurants by the end of the first quarter of 2021. This is in addition to the 33 restaurants Steak n Shake opened in the fourth quarter of 2020. The company is on a growth trajectory, with robust new unit economics. The company recently became debt-free, making Steak n Shake one of the strongest companies in the restaurant industry. Steak n Shake had previously closed restaurants that did not deliver excellent customer service. With the advent of its new owner-operator model, Steak n Shake intends […]

Read more trending_flat

close
  • 16

News

Giant Food Earns Top Marks in Human Rights Campaign's 2021 Corporate Equality Index

admin

Giant Food says it received a score of 100 on the Human Rights Campaign Foundation's 2021 Corporate Equality Index, the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ workplace equality. Giant joins the ranks of 767 major U.S. businesses that also earned top marks this year. "Giant Food is extremely proud to earn a score of 100 for the third consecutive year on the Corporate Equality Index for the policies and practices we have instituted to foster a diverse and inclusive workplace," said Robin Anderson, Vice President of Human Resources at Giant Food. "We […]

Read more trending_flat

close
  • 21

News

Kroger Named to Dow Jones Sustainability Index for Eighth Consecutive Year

admin

The Kroger Co. says it was named to the Dow Jones Sustainability™ North America Index (DJSI) for the eighth consecutive year, alongside other prominent companies noted for their commitment to sustainable business practices. DJSI comprises North American sustainability leaders as identified by Sustainable Asset Management (SAM). It represents the top 20% of the largest 600 North American companies in the S&P Global BMI based on long-term economic, environmental and social criteria. "Kroger is committed to uplifting our associates, customers and communities, protecting our planet and living our purpose to feed the human spirit," said Denise Osterhues, Kroger's senior director of […]

Read more trending_flat

close
  • 10

News

RBC Expands Rewards Program for Avion Select Members

The Royal Bank of Canada (RBC) announced that it is expanding its Avion Rewards Program, making its newly launched Avion Select tier membership free and available for all Canadians, no matter where they do their banking. Avion Select members can access up to 40% in savings on everyday purchases from more than 2,400 partners, including McDonald’s, DoorDash, Rexall, Metro, WestJet, Petro-Canada, and more. The Avion Rewards program gives members a chance to earn and redeem points through a wide range of options.  “Accessing value and savings has never been more important for Canadians, and by enabling all of our members […]

Read more trending_flat

close
  • 8

News

2024 Trends: FIS on Technologies Impacting the Customer Experience and Customer Loyalty Priorities i

As the beginning of the new year slips into the rearview, it’s clear that the 2024 customer loyalty landscape will deliver plenty of challenges for brands. In addition to navigating a shifting economic climate and pivoting to meet the expectations of an increasingly demanding customer base, brands must determine what new technologies to leverage in support of their customer loyalty efforts. They must prioritize what functionalities and benefits can be added to their programs in order to differentiate their offering and stand out in a noisy environment competing for consumer attention and affinity.    Marketers might be working with budget constraints […]

Read more trending_flat

close
  • 11

News

Loyalty360 Reads: AT&T Compensating Customers for Outage, Report Shows BNPL Trend Increasing, and Go

AT&T Will Compensate Customers for Nationwide Service Disruptions  AT&T has announced a compensation plan to reimburse customers affected by last week’s service outage. The almost 12-hour service blackout left U.S. customers disconnected and unable to make or receive calls. The Dallas, Texas-based telecommunications behemoth will credit $5 to each “potentially impacted” wireless subscriber’s account. AT&T stated that the figure is the “average cost of a full day of service.” The company’s business and prepaid plan customers and those with Cricket Wireless accounts are not eligible for the credit, and the telecom company hasn’t cited reasons for the exclusion.  Expressing regret […]

Read more trending_flat

close
  • 13

News

Loyalty360 Reads: Starbucks Updates Cafes for Accessibility and Inclusivity, Research Shows Shoppers

Starbucks Creates More Accessible and Inclusive Spaces   Seattle, Washington-based coffeehouse and roastery Starbucks announced its Inclusive Spaces Framework initiative, building on the chain’s commitment to inclusion. The project will create more accessible spaces for customers and employees who are wheelchair-bound or have audio or visual impairments, among other disabilities. Existing stores will be renovated to adapt to the framework, and new Starbucks cafes will be built to meet the framework’s specifications.   A recently built Washington, D.C. store was the first to utilize the inclusive design, which has enhanced lighting and acoustic solutions to reduce glare and improve communication with customers […]

Read more trending_flat

close
  • 9

News

2024 Trends: Brierley on Leveraging AI in Customer Loyalty and Prioritizing Differentiated Member Ex

With loyalty professionals facing increased competition in the customer loyalty space, it is critical to understand the right direction to place energies and resources while taking advantage of technologies and ideas that can elevate the customer experience, making a brand stand out. Certain hot trends in customer loyalty tempt marketers with seductive solutions, but which are worth pursuing? How do brands keep and build momentum, tapping into the best fit and low-hanging fruit consisting of high perceived value and the lowest cost?    Helping clients design and enhance customer loyalty programs worldwide, Brierley — a Capillary company — works with brands […]

Read more trending_flat

close
  • 9

News

Loyalty360 Reads: Study Reveals Gen Z/Millennials Want Self-Checkout When Buying Groceries, Salesfor

NCR Voyix’s Digital Commerce Index Reveals Desire for Self-Checkout  NCR Voyix Corporation released its first Digital Commerce Index, revealing that Gen Z and Millennials want self-checkouts. The survey focused on how purchase behaviors are evolving within the dining, grocery, and fuel convenience industries in the U.S.   Forty-three percent of consumers favor self-checkout options, citing speed, privacy, and shorter lines as important. Shoppers aged 18-44 prefer using a self-checkout (53%), while those aged 45+ still desire traditional checkouts (ages 45-60 at 40% and 65+ at 26%).   “Self-checkout is evolving to offer a quicker and more user-friendly experience. The reality is shoppers […]

Read more trending_flat

close
  • 23

News

Loyalty360 Reads: Mastercard Small Business AI Piloted, dunnhumby RPI Study Released Reveals H-E-B a

Small Business Mentorship Offered by Leveraging AI  Seeking to support small businesses worldwide, Mastercard is developing a new initiative that will include a mentorship component by leveraging artificial intelligence (AI). Mastercard Small Business AI was designed in partnership with Create Labs, an AI services company working to help underserved communities gain access to technologies. The AI tool will offer customized assistance to small business owners.   “We are working closely with small business owners at all stages of development and seeing the myriad of challenges they face and the critical importance of mentorship to their success. Mastercard Small Business AI aims […]

Read more trending_flat