Episode 103 – (Interview) With Paul Rutter – Customer Experience Expert

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Paul Rutter. Paul has been involved in the hospitality/travel/ cruise industry for over 40 years, the last 30 as Cruise Director in charge of onboard activities and entertainment. He is an expert in customer loyalty, employee engagement, repeat business and improving the customer experience. His latest book “You Can’t Make This Ship Up” was just released at the end of October.

Please welcome author, speaker and very average golfer, Paul Rutter. Thanks for joining me Paul…

Tagged as: Brand Loyalty, Customer Engagement, Customer Loyalty, Experiential Marketing.