News

Expedia® 2020 Summer Travel Report Reveals Same-State Stays, Road Trips and Flexibility Pave the Way to Recovery   Expedia has revealed its 2020 Summer Travel Report, which has shown many […]

As a well-known solution provider for customer/employee experience and market research, Confirmit continually works to be a true and trusted partner for its clients. Many brands are hyper-focused on customer […]

In our Loyalty360 weekly roundup, we will highlight a few of our Brand Members, their fantastic work, and their dedication to customer loyalty and customer experience. These stories are just […]

Loyalty Programs   Corner Bakery Launches New Loyalty Program   Corner Bakery has announced the launch of a new loyalty program where members can earn rewards for ordering catering, dine-in, […]

Innovation   Couche-Tard Expands New Fresh Food Concept Across North America   Couche-Tard has announced a new fresh food concept, called “Fresh Food Fast.” According to the article, it presents […]

Burger King Launches New Creative Campaign with Focus on Competition   Burger King Finland has launched a conquesting campaign in Helsinki, running ads outside of McDonald's restaurants in the city, […]

Partnerships   Hy-Vee Partners with Kellogg’s and Keurig Dr. Pepper to End Summer Hunger   Hy-Vee has announced a partnership with Kellogg’s and Keurig Dr. Pepper for its End Summer […]

Chipotle has announced the launch of the Chipotle Virtual Farmers’ Market, which will allow farmers in the Chipotle supply chain to launch improved versions of their own eCommerce websites. According […]

More areas across North America are seeing restaurants, shopping centers, malls, and retail stores re-open and welcome back customers, after a few long and challenging months for many. “It will […]

Corporate Social Responsibility   Jersey Mike’s Promotion Will Raise $1 Million For the Aaron Judge All Rise Foundation   Jersey Mike’s has announced it will be donating $1 million to […]

In our Loyalty360 weekly roundup, we will highlight a few of our Brand Members, their fantastic work, and their dedication to customer loyalty and customer experience. These stories are just […]

Preferred Hotels and Resorts has announced it is making several different updates to its I Prefer Hotel Rewards program, including a Flexible Member Rate, an Elite Platinum Offer, new hotel […]

Fandango has announced the launch of a program that will look to bring moviegoers back to theaters as the industry starts to reopen following the pandemic closures. The brand and […]

Innovation   Wearing a Face Mask? That's Winning in Vegas   According to an article in Travel Pulse, Caesars Entertainment locations in Las Vegas are making it profitable to wear […]

In our Loyalty360 weekly roundup, we will highlight a few of our Brand Members, their fantastic work, and their dedication to customer loyalty and customer experience. These stories are just […]

Restaurants   'The Timing Couldn't Be Better': Vending Machines are Entering A New Golden Age   A Modern Retail article has speculated that the timing might be great for vending […]

Innovation   1-800-Flowers.com Debuts Experiential Workshop Collaboration with Alice's Table   1-800-Flowers.com has announced a workshop collaboration with Alice's Table for new ways to learn how to make floral arrangements. […]

Restaurants   With Sales Increasing and Dining Rooms Reopening, Chains Push Hiring   Restaurant chains have started to focus more on hiring as sales increase and dining rooms begin to […]

Restaurants   Denny’s Scrambles to Adjust to a New Restaurant Age   The Wall Street Journal spoke to the Chief Brand Officer of Denny’s, John Dillon, about the brand’s efforts […]

Convenience store brand 7-Eleven has announced it will not be celebrating 7-Eleven Day, also known as July 11, or 7/11, in-stores. Instead of celebrating in-stores, it is giving a special […]

Corporate Social Responsibility   Lyft Cuts Carbon Offsets, Promises to Transition to Electric Vehicles By 2030   Lyft has announced it will be offering rides fully through electric vehicles by […]

In our Loyalty360 weekly roundup, we will highlight a few of our Brand Members, their fantastic work, and their dedication to customer loyalty and customer experience. These stories are just […]

Nathan's Hot-Dog Contest to Take Place—Without Crowd to Eat It Up   Nathan's Famous has announced that its Nathan's Famous International Hot Dog Eating Contest will still happen, but with […]

Innovation   Burger King Adds Impossible Foods' Meatless Sausage on its Breakfast Menu Nationwide   Burger King has announced it will be adding Impossible Foods' meatless sausage as a breakfast […]

New Retail Habits from Coronavirus ‘Ingrained’ in Shoppers, Tractor Supply CEO Says   While the pandemic has caused customers to change their buying habits, an article in CNBC reports that […]

Customer Experience   7-Eleven Overhauls Approach to Customer Support   7-Eleven has announced it will be overhauling its customer experience. It has launched the ServiceNow customer service management platform to […]

Dunkin’ Donuts has announced it will hire up to 25,000 new employees at its locations in multiple areas of its business, such as front-counter or even restaurant management. The brand […]

Innovation   ATP Coaches Launch Fan Experience   Members of the ATP Coach Program have announced a series of fan experiences to help coaches affected by the pandemic. This initiative […]

In our Loyalty360 weekly roundup, we will highlight a few of our Brand Members, their fantastic work, and their dedication to customer loyalty and customer experience. These stories are just […]

Loyalty Programs   Best Western Hotels & Resorts Helps Travelers Hit the Road This Summer with New Rewards Promotions   Best Western has announced a new campaign titled, Hit the […]

Airlines   United Airlines to Require Health Acknowledgement During Check-In   United Airlines has announced it will require all passengers to complete a health acknowledgment when they check-in for the […]

Loyalty Programs   Hy-Vee KidsFit Launches Find Your Smile Campaign to Help Keep Health and Wellness Fun for Families Throughout the Summer   Hy-Vee has announced its KidsFit at home […]

Partnerships   Timberland Taps Klarna for Flexible Pay Option   Timberland has announced it is partnering with Klarna to offer customers a buy now, pay later option, which will gives […]

Car retailer Carfax has been using a program called Carfax for Life. This program has helped car dealerships drive traffic during the pandemic as well as lets them use Carfax’s […]

Loyalty Programs   Alaska Airlines Extends Elite Status, Offers Multiple Ways to Earn Elite Miles   Alaska Airlines has announced it has guaranteed the elite status of its Mileage Plan […]

In our Loyalty360 weekly roundup, we will highlight a few of our Brand Members, their fantastic work, and their dedication to customer loyalty and customer experience. These stories are just […]

Loyalty Programs   BMW to Launch Blockchain-Based Rewards Program in South Korea   BMW Korea announced a new rewards program based on blockchain, titled BMW Vantage. This program will launch […]

Loyalty Programs   Food Lion To Go Pickup and Delivery Customers Have New Ways to Save   Food Lion has announced customers that use Food Lion To Go for grocery […]

Restaurants   Panera Taps New Chief Brand and Concept Officer   Panera has announced it is hiring Eduardo Luz, former U.S. Chief Marketing Officer at Kraft Heinz, as its new […]

Social Media   Doing More to Support Creators on Instagram   Instagram has announced more ways for its creators to make money through the platform. The first way it is […]

Cedar Fair has announced it has added new technology to its mobile apps to help create a healthy and safe park experience for customers and employees. This new technology goes […]

Sephora has announced the next evolution of its Beauty Insider loyalty program. These new additions, according to the brand, help show they are invested, even in dynamic business environments, in […]

Restaurants   Papa John’s Continues to Reach Unprecedented Sales   According to a QSR Magazine article, Papa John’s North American same-store sales rose by 33.5 percent in May after already […]

JCPenney has announced it plans to open 150 additional stores across 34 states, which now has over 300 stores open nationwide after temporarily closing due to the pandemic. Five stores […]

News   Rental-Car Company Hertz Files for Bankruptcy   According to the Wall Street Journal, Hertz has filed for bankruptcy protection, is almost $19 billion in debt, and 700,000 vehicles […]

Loyalty Programs   Fidelity Launches Rewards Program for Wealth Clients   Fidelity has announced a new benefits package for its Fidelity Rewards+ members. This reward status is available to clients […]

Brightcove Live has announced they will be the live streaming partner for Dropkick Murphys’ live stream “Streaming Outta Fenway” taking place May 29 from Boston Red Sox baseball field, Fenway […]

Taco Bell, along with its franchisees and licensees, has announced it is hiring 30,000 people this summer. The brand has been innovating to try and make restaurants safer for employees […]

The eBay Foundation has announced $10 million in grants this week to support COVID-19 relief worldwide, which increases the Foundation’s contribution to pandemic relief to $15 million. The Foundation tripled […]

Data and Privacy   Facebook to Pay $9 Million Penalty to Settle Competition Bureau Concerns About Misleading Privacy Claims   Facebook will pay $9 million after the Competition Bureau in […]

Innovation   Chipotle Showcases Complete Customization and Launches Official TikTok Hack Menu   Chipotle has announced an addition to its app called Complete Customization that will allow the customer to […]

Corporate Social Responsibility   Kroger Announces $130 Million Thank You Pay for Associates, Continues Paid Emergency Leave   Kroger has announced a special Thank You Pay to hourly frontline grocery, […]

Corporate Social Responsibility   Old Navy Donates Over $30 Million of Clothing to American Families in Need   Old Navy has announced it is donating over $30 million of clothing […]

Restaurants   Jersey Mike’s To Honor Student-Athletes With Virtual End-Of-Year Banquet   Jersey Mike’s has announced they are going to honor high school athletes that are going to miss their […]

The Oregon Wine Board has announced Oregon Vine Perks, which is active between May 1 and July 1. This new stateside loyalty program has been launched during Oregon [Inside] Wine […]

Rite Aid has announced that Instacart delivery service is now available at the company's more than 2,400 locations in the United States. Customers can go to Rite Aid's website with […]

Corporate Social Responsibility   Panda Express Launches Appreciation Discount for Hospital Staff and First Responders   To honor National Hospital Week, which is May 10 to May 16, Panda Express […]

Innovation   Pedigree Supports Contactless Pet Adoption with Zoom Tie-In   The dog food brand Pedigree has announced they are developing a program called "Dogs on Zoom" to help people […]

News   TV Cord-Cutting Hits Record as Coronavirus Shuts Businesses   Many entertainment industries have had to delay products, and with consumers tightening their belts being strapped for cash, cord-cutting […]

Airlines   JetBlue Sells Loyalty Points to Bolster Cash by $150 Million   JetBlue has announced it has sold $150 million worth of loyalty points to Barclays Plc to raise […]

Orbitz has announced it is launching a program to help give back to travelers staying at home instead of traveling during the pandemic. Orbitz launched this program with the website, […]

Publix has announced it has purchased more than 1 million pounds of produce as well as 100,000 gallons of milk for Feeding America local food banks. This program, which began […]

J.Jill has announced it is launching a campaign and donation in honor of nurses, healthcare workers, and first responders. Beginning May 6 and running to May 31, the brand is […]

Rewards Programs   Miami Marlins Fans Can Now Play Fantasy Baseball Through the Home Run Rewards Program   The Miami Marlins have announced "Pick a Player," a way for fans […]

Customer Experience   Walgreens Introduces New Digital 'Order Ahead' Drive-Thru Shopping Experience   Walgreens has announced a new option for ordering, called "order ahead." This new option is a digital […]

Grocery   Kroger Launches Expanded Dairy Rescue Program to Support Children and Families During COVID-19   Kroger has launched an expanded Dairy Rescue Program that will look to support children […]

Corporate Social Responsibility   Buffalo Wings & Rings’ Buffalove Foundation Donates $10,000 Amid COVID-19 Pandemic   Wing restaurant Buffalo Wings and Rings’ Buffalove Foundation has announced it is donating $10,000 […]

Loyalty Programs   IHG Extends Rewards Club Membership Status Until 2022   Intercontinental Hotels Group has announced it is extending its membership statuses in its loyalty programs. The IHG Rewards […]

While most of us continue to remain at home, and likely will do so for the near future, travel and hospitality brands have taken a massive hit as a result […]

Restaurants   Starbucks Plans to Reopen 90% of its Company-Operated Stores by Early June   According to CNN Business, the coffee giant Starbucks expects to begin reopening stores in the […]

Smoothie King and Under Armour are teaming up to try and keep customers in shape during the pandemic, while many ways to do so, including gyms, are still closed for […]

Restaurants   Jersey Mike's Donated 20 Percent of its Sales to Feeding America Last Weekend   This past weekend Jersey Mike's teamed up with Feeding America to help donate meals […]

In today’s global marketplace, there are constant disruptions and uncertainties. Whether it be the upcoming US election, BREXIT, swings in the economy or global health concerns, change is inevitable. Staying […]

Restaurants   Cracker Barrel Old Country Store Announces DoorDash Partnership   Cracker Barrel has announced a partnership with DoorDash to help give their customers another option for delivery. The brand […]

Restaurants   Chipotle Plots its Post-Pandemic Expansion   Chipotle has said that thanks to having no debts and $900 million in cash on hand that it will be able to […]

Cracker Barrel has announced a partnership with Sony Music Nashville to launch the "There's Comfort in Giving" program, which will donate meals and pay-it-forward to healthcare professionals in the HCA […]

Grocery giant Kroger has announced it has created a Blueprint for Businesses based on what it has learned and applied over the last six weeks during the Coronavirus outbreak. The […]

CPG   Oscar Mayer Looks to Keep Cookout Season Alive   Oscar Mayer has announced a social media campaign to encourage barbecues while also respecting social distancing requirements. This campaign […]

Innovation   Subway Franchisees Launch Subway Marketplace   Subway has announced that some of its franchisees have launched Subway Marketplace – a way for customers to make their own sandwiches […]

Restaurant giant McDonald's has announced it will offer free Thank You meals to healthcare workers, police officers, firefighter and paramedic as, obviously, a thank you. This program will run between […]

Restaurants   Bojangles’ Legendary Iced Tea for America’s Legendary Heroes   Bojangles’ has announced it is giving its Legendary Iced Tea to healthcare workers, first responders and law enforcement, and […]

Corporate Social Responsibility   H&M USA Provides Over Two Million Dollars of Product for Communities Impacted By COVID-19   H&M has announced it is making an in-kind donation of over […]

Wyndham Hotels and Resorts has announced a program called the #EverydayHeroes, which offers all essential workers instant complimentary Gold membership upgrades of the company’s Wyndham Rewards loyalty program.   Workers […]

Loyalty Programs   Friendly Express Debuts New Loyalty Program   Friendly Express has announced Express Rewards, which is a new loyalty program that is integrated with private label debit on […]

Walmart has announced it is rolling out a pickup hour to keep customers who may be most at-risk safe and support those who are on the frontlines fighting the Coronavirus […]

Corporate Social Responsibility   Carhartt to Furlough 2,000, Cover Pay Not Supplemented by Unemployment   Carhartt has announced it will furlough 2,000 of its 5,400 employees but will maintain workers’ […]

Grocery   Amazon Stops Accepting New Online Grocery Customers Amid Surging Demand   Amazon is putting new grocery delivery customers on a waitlist and cut shopping hours at some of […]

Innovation   Comcast Makes More Than Two Dozen More Entertainment Networks and Subscription Video Services Available for Free Comcast has announced that it has made on-demand programming for more than […]

Innovation   CNN Preps NewsCo Launch by Acquiring Personalization Engine Canopy To prepare for its upcoming digital news service, currently codenamed NewsCo, CNN has acquired Canopy, a content personalization software […]

Panera, the popular restaurant chain, has announced the launch of Panera Grocery, a way for the company to leverage its pantry items like milk, bread and fresh produce as well […]

Restaurants   Chick-fil-A to Add Handwashing Stations at Drive-Thru Restaurants   Chick-fil-A is adding handwashing stations to all drive-thru and mall locations by April 11. The company is also telling […]

Multiple United States airlines have extended their loyalty program statuses and benefits to 2021 for those stuck home due to the Coronavirus outbreak.     United Airlines has extended its […]

Grocery   Online Grocery Services Struggle to Meet Spike in Demand   Just like physical retail stores, online retailers have begun to struggle to cope with the immense amount of […]

Loyalty Programs   Hyatt Extends Its Loyalty Program Benefits for One Year   Hyatt is giving those in its World of Hyatt loyalty program a one-year extension on the benefits […]

Innovation   Snappy's launches new rewards program Snappy’s has launched a new rewards program through Paytronix systems across its 10 locations. This program, called Snappy’s Rewards, gives members five cents […]

Corporate Social Responsibility   Sheetz Launches Free Meal Program for Children in Need   Sheetz has announced a program that will give free meals to children and families in need […]

COVID-19 is drastically affecting short and long-term prospects for businesses. For example, according to data from research firm GlobalData Retail, by the morning of March 26th, 2020, more than 40% […]

Corporate Social Responsibility   Giant Food Announces $1.5M Relief Donation During Coronavirus Pandemic   Giant Food announced the donation of $1.55 million to help those communities in need. These funds […]

Because of the amount of people self-isolating, but still needing medical essentials with the COVID-19 pandemic, Walgreens has now expanded the offerings of its Drive-Thru pick-up. This will occur at […]

In response to the many people who are currently working remotely, Red Roof is offering day rates for the first time ever to help those workers find a comfortable environment […]

Restaurants   Popeyes Dishes Out Netflix Login Details as Fans Self-Isolate Amid Coronavirus   To stir up some good press and get delivery orders, Popeyes Louisiana Kitchen started a social […]

Loyalty Programs Hilton Extends Honors Loyalty Program Elite Status for One Full Year Hilton Hotels has become one of the first major players in the travel industry to extend its […]

Corporate Social Responsibility Airbnb Asks Hosts to Provide 100,000 Free Rentals to First Responders As many as 100,000 medical workers, first responders and relief workers worldwide who are working to […]

The Kroger Family of Companies has provided new career opportunities for 23,000+ workers nationwide during the COVID-19 outbreak and has announced plans to hire an additional 20,000 workers over the […]

Automakers Boost Loyalty Discounts Amid Coronavirus The Coronavirus has impacted vehicle production and is expected to have a significant impact on sales, but some manufacturers have announced new discounts to […]

Firehouse Subs Launches Double Points for Rewards Members Restaurants have had to re-think how they serve guests but are still looking to reward customers for supporting them, even if they […]

Loyalty Programs Giant Tiger Expands Loyalty Program Giant Tiger Stores Ltd. has expanded its popular loyalty program, GT VIP, to the Atlantic and Quebec markets. Through GT VIP, members receive […]

Innovation NASCAR and iRacing Team Up to Bring Fans and Racers Together Digitally With professional sports on “pause” for the time being, NASCAR has found an innovative way to connect […]

Retail Nordstrom Shutting Down for Two Weeks in U.S., Canada, and Puerto Rico Stores Nordstrom has temporarily closed its doors in a company-wide effort to promote social distancing amid the […]

While the past few weeks haven’t been easy for anyone, especially those in the restaurant industry, some brands have been getting creative while finding ways to still serve their customers […]

Retail Under Armour Pledges $2M in Support of Impacted Communities The company has emphasized, during challenging times, the only way through is for communities to team up and fight on […]

Automotive Hyundai’s New Elantra Reveal Reduced to Livestream Launch In a common trend within the industry, of what was originally intended to be a highly publicized Hollywood event, attended by […]

Warren Buffett calls it his favorite investment of all time—and this is coming from a someone with high-profile stakes in Apple, Coca-Cola, and Amazon. With more than 50 years of […]

HTK — a UK-based company with infrastructure in the EU & United States—offers personalized promotions and real-time experiences aimed at increasing sales, profit and customer lifetime value. HTK works collaboratively with […]

In an extremely data-driven world, the ability to connect with customers is more important than ever. Customers are willing to offer up more personal information, but it is up to […]

For college basketball fans, the month of March means one thing – tournament time. For restaurants and sports bars across the country, it means there is an influx of fans […]

Loyalty Programs Club Publix Looks to Meet Customer Desires for a Personalized Experience To create a more convenient and rewarding shopping experience for its customers, Publix has launched its first […]

Avid users of Postmates rejoice, there is a new store coming to the app that will surely improve your experience, simplifying life for those making constant trips to their local […]

Customer Experience   Chipotle Adapts Kitchen to Focus on Customer Experience for Digital and Delivery This week, Chipotle announced that its second make line, which has been added to stores […]

Restaurants Raising Cane's New Partner Program Offers 'Best-in-Class' Compensation Raising Cane’s has announced the rollout of its new Restaurant Partner Program, which lays out a four-pronged development plan for store […]

Loyalty Programs Dunkin’s DD Perks Rewards Program Members Get to Celebrate Free Donut Fridays This March Adding extra excitement to the end of the work week, Dunkin’ has announced Free […]

Pegasystems Inc. is a leading software provider for customer engagement and intelligent automation headquartered in Cambridge, Massachusetts with offices around the world. Pega says its “adaptive, cloud-architected software – built […]

Major League Baseball (MLB) and Google on Tuesday announced a multiyear agreement with the goal of improving MLB’s business processes and supporting experiences for fans. The collaboration makes Google Cloud the […]

Vail Resorts recently introduced Epic Mountain Rewards, a program that will provide passholders with a 20 percent discount on food and beverage, lodging, group ski and ride school lessons, equipment […]

Retail Remodeled, Smaller Stores Help Abercrombie Holiday Sales Top Expectations This week, Abercrombie & Fitch beat quarterly sales and profit estimates, fueled by smaller stores that attracted more shoppers this […]

Restaurants Dunkin’ Announces Free Donut Fridays Dunkin’ recently announced Free Donut Fridays for members of its DD Perks Rewards Program, offering a free donut with the purchase of any beverage […]

Restaurants Jersey Mike’s Subs Teams with Grubhub on Delivery Jersey Mike’s Subs is partnering with Grubhub, so diners now can order Jersey Mike’s on Grubhub from more than 1,000 locations […]

Restaurants Wendy’s Celebrates Breakfast Launch by Awarding Drive-Thru Customers To celebrate the launch of breakfast, participating Wendy’s restaurants in Florida and South Georgia will give the first 100 drive-thru customers […]

Partnerships Purple Announces Partnership with Preeminent Retailer Raymour & Flanigan Purple Innovation, Inc., the creator of the Purple Mattress, has announced a partnership with Raymour & Flanigan, the largest furniture and […]

Subscription Service Drivers can switch their ride every day with Nissan’s first subscription service Nissan is testing a subscription service model called Nissan Switch, which it says will offer “on-demand […]

Gap recently announced a partnership with thredUP, which is designed to encourage customers to exchange secondhand clothes for shopping credit at Gap, Banana Republic, Athleta, and Janie and Jack stores. […]

GameStop, the world’s largest video game retailer, has changed its customer loyalty program in an effort to offer paying members better rewards and more flexibility in how they redeem them. […]

Partnerships United Airlines, Chase and Visa Announce Extension of United MileagePlus Credit Card Program United Airlines, Chase Card Services and Visa recently announced a multi-year extension of the United MileagePlus […]

Red Lobster recently announced it is changing the My Red Lobster Rewards loyalty program with the aim of offering more benefits to members.   The My Red Lobster Rewards app […]

Partnerships The Fuel Rewards Program and Vivid Seats Partner to Help Fans of Live Events Go Further The Fuel Rewards program has partnered with ticket marketplace Vivid Seats to offer […]

Krispy Kreme has announced it is making delivery available from nearly all its stores in the United States. Delivery service will start Saturday, Feb. 29, and Krispy Kreme plans to […]

Restaurants Wendy’s breakfast is starting to roll out Wendy's has confirmed several markets have started serving the new breakfast menu ahead of its U.S. launch date of March 2. “The […]

Panera Bread has brewed up a hot proposition that’s sure to get caffeine addicts buzzing: A bottomless cup of joe. For $8.99 a month with Panera’s new coffee subscription program, […]

Grubhub on Wednesday announced the launch of Grubhub+, a new membership program that costs $9.99 per month and includes several benefits.   It will have free delivery from Grubhub+ restaurants, […]

Loyalty / Rewards Programs Grubhub Launches Industry Leading Membership Program with Unrivaled Rewards & Exclusive Benefits Grubhub has launched Grubhub+, a membership program with benefits that include unlimited free delivery, […]