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Episode 115 - (Interview) with John Bertino - Owner and Founder of The Agency Guide
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The Loyalty Minute

Episode 115 – (Interview) with John Bertino – Owner and Founder of The Agency Guide

admin September 16, 2022

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with John Bertino.  John is the owner and founder of the innovative marketing consultancy The Agency Guide or “TAG”.  TAG is a unique consultancy which represents 200 different […]

Episode 109 - (Interview) with Jonathan Shroyer - Chief Customer Experience Innovation Officer of Arise Virtual Solutions
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The Loyalty Minute

Episode 109 – (Interview) with Jonathan Shroyer – Chief Customer Experience Innovation Officer of Arise Virtual Solutions

admin August 28, 2022

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Jonathan Shroyer. Jonathan is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a […]

Episode 108 (Interview) with John Nantz - Founder of Redwood Advisors
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Insightful Conversations

Episode 108 (Interview) with John Nantz – Founder and Strategy Consultant at Redwood Advisors

admin August 22, 2022

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with John Nantz. John is the Founder And Strategy Consultant at Redwood Advisors Welcome to the show John, thanks for joining me… For those loyal listeners out there […]

Episode 107 (Interview) with Bobby Gillespie Founder and Principal at Propr Design
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Insightful Conversations

Episode 107 (Interview) with Bobby Gillespie Founder and Principal at Propr Design

admin May 30, 2022

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Bobby Gillespie. Bobby is a brand growth consultant, author of the forthcoming book“Build Your Brand like you Give a Sh*t,” and the founder/principal at Propr Design, a […]

Episode 106 (Interview) With Brandon Ehrhardt - Senior Director of Partner Programs at Expedia Group
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Insightful Conversations

Episode 106 (Interview) With Brandon Ehrhardt – Senior Director of Partner Programs at Expedia Group

admin May 26, 2022

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Brandon Ehrhardt. Brandon leads Expedia Group’s platform loyalty program that rewards supply partners who provide the best experiences for guests. Welcome to the show Brandon, thanks for […]

Episode 105 - (Interview) with Michael Rasile - Affiliate Marketing Coordinator at Caesars Sportsbook
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Episode 105 – (Interview) with Michael Rasile – Affiliate Marketing Coordinator at Caesars Sportsbook

admin April 19, 2022

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Michael Rasile (pronounced “Ruhzeel”). Michael is the Host of “For the Love of Sports” podcast, the author of “Winning in Sports Business”, and the Affiliate Marketing Coordinator […]

Insightful Conversations
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Insightful Conversations

Episode 104 – (Interview) With Peter Voss – CEO at Aigo.ai

admin March 23, 2022

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Peter Voss.  Peter is a pioneer in AI who coined the term ‘Artificial General Intelligence’, CEO and Chief Scientist at Aigo.ai, currently offering highly intelligent and hyper-personalized […]

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Episode 98 – (Interview) With Ajay Row – Loyalty Program Expert and Entrepreneur

admin September 30, 2021

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Ajay Row.  Ajay has been an entrepreneur, executive and advisor for 35 years, delivering over a hundred CRM, Loyalty and Data-driven marketing programs across some 65 countries […]

Episode 96 - (Banner) with John Wickes - Director of National Marketing - Station Casinos
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Episode 96 – (Interview) with John Wickes – Director of National Marketing – Station Casinos

admin September 24, 2021

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with John Wickes. John is the Director of National Marketing at Station Casinos and thirty year Hospitality Industry veteran. Welcome to the show John, thanks for joining me… […]

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Episode 95 – (Interview) with Mark Donnigan – Virtual CMO for Startup Companies

admin September 6, 2021

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Mark Donnigan. Mark designs and executes marketing playbooks that produce real business results for early and growth-stage technology and disruptive innovation startup companies.  Welcome to the show […]

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Episode 94 – (Interview) With Mickie Kennedy – Founder and President of eReleases

admin September 3, 2021

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Mickie Kennedy.  Mickie is the Founder and President of eReleases, the small business leader for press release distribution, now celebrating 22 years in business. He is an […]

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The Loyalty Minute

Episode 93 – (Interview) With Meredith Kalalher – Small Business Marketing Expert

admin September 1, 2021

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Meredith Kalalher. Meredith runs a boutique agency that helps new and seasoned business owners find the RIGHT people to effectively communicate the value of their offers and […]

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Episode 92 – (Interview) with Bob Macdonald – CEO of Bond Brand Loyalty

admin August 30, 2021

Bob Macdonald is the CEO of Bond Brand Loyalty, a leading customer experience and brand loyalty business that solves complex customer challenges for some of your favorite brands. You’ve come to a podcast to listen to wonderful insights about customer and brand loyalty, so without further ado, enjoy the show! […]

Episode 91 - (Interview) With Denise Blasevick - CEO of The S3 Agency
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Episode 91 – (Interview) With Denise Blasevick – CEO of The S3 Agency

admin August 23, 2021

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Denise Blasevick (BLA-Seh-Vick). Denise is the CEO of The S3 Agency, a creative agency that specializes in differentiating brands to maximize their power and profitability. The agency’s […]

Episode 86 - (Interview) With Ryan Cote, The Director Of Digital Services And Partner At Ballantine
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Episode 86 – (Interview) With Ryan Cote – Director of Digital Services and Partner at Ballantine

admin June 14, 2021

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Ryan Cote. Ryan is the Director of Digital Services and Partner at Ballantine, a third-generation, family-owned direct mail and digital marketing company. He’s an expert on everything […]

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Episode 80 – (Interview) With Danielle Brown, the CMO of Points International

admin August 27, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Danielle Brown the Chief Marketing Officer of Points International (Points.com). Danielle is at the helm of Points’ marketing strategy responsible for driving growth through data science and […]

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Episode 78 – (Interview) With Carlos Dunlap-Beard – VP of Loyalty Solutions at Clarus Commerce

admin August 20, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Carlos Dunlap-Beard.  Carlos currently serves as the VP of Loyalty Solutions at Clarus Commerce. He is a recognized Loyalty Marketing strategist and thought-leader who has been designing, […]

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Episode 76 (Interview) With Adam Fox – Director of Digital Experience for QDOBA Mexican Eats

admin July 22, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Adam Fox, the Director of Digital Experience @ QDOBA Mexican Eats. Welcome to the show Adam, thanks for joining me. Subscribe Now, it’s FREEReceive each new podcast episode […]

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Episode 73 – (Interview) With Jamie Russo VP of Loyalty Programs and Customer Engagement For Choice Hotels

admin June 18, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Jamie Russo. Jamie vice president of loyalty programs and customer engagement for Choice Hotels. Welcome to the show Jamie, thanks for joining me… Subscribe Now, it’s FREEReceive […]

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Episode 72 – (Interview) With Prateek Dayal Chief Strategy Officer of Aqilliz

admin June 15, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Prateek Dayal. Prateek is the Chief Strategy Officer at Aqilliz, a martech solutions provider that seeks to restore trust, transparency, and equitability in a fragmented digital marketing […]

Choice Hotel Privelges Loyalty Program Manager
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The Loyalty Minute

Episode 68 – (Interview) Maraina Ruppert – Manager of Loyalty Marketing for Choice Hotels

admin May 14, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Maraina Ruppert, The Manager of Loyalty Marketing for Choice Hotels. Welcome to the show Mariana, thanks for joining me. For those loyal listeners out there who don’t […]

Episode 66 - (Interview) With Drew Howell VP of Brand Solutions and Alliance at Bumped
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The Loyalty Minute

Episode 66 – (Interview) With Drew Howell, VP of Brand Solutions and Alliances at Bumped

admin April 24, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Drew Howell. A customer experience and loyalty innovator who currently is the Vice President of Brand Solutions and Alliances at Bumped, a Fintech company working to revolutionize […]

COVID-19 image
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The Loyalty Minute

Episode 61 – What Some Companies Are Doing To Help During The COVID-19 Pandemic

admin March 30, 2020

Welcome Loyal listeners to episode 61 of the loyalty minute. Today we’re going to be talking about what some companies are doing to help those affected during the COVID-19 pandemic. Church members use Chick-fil-A rewards to thank COVID-19 health workers Red Roof launched the Student Support Program to find misplaced […]

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The Loyalty Minute

Episode 55 – Leveraging Connection and Progress to Become a Go-To Brand

admin March 11, 2020

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about Leveraging Connection And Progress To Become A Go-To Brand Like Amazon, Harley-Davidson And Southwest? Based on a recent global study of more than 400 brands, Lippincott (a global brand & innovation consultancy) has uncovered […]

Interview with Andy Lowenthal from FranklinCovey
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Episode 54 – (Interview) With Andy Lowenthal – Customer Loyalty Director at FranklinCovey

admin March 10, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Andy Lowenthal who is the Customer Loyalty Director at FranklinCovey. Andy has been working in the market research and customer insights field since getting […]

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Episode 52 – How Life Insurers Can Boost Customer Numbers And Loyalty With Gamification And Rewards

admin March 5, 2020

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about how Life insurers can boost customer numbers and loyalty with gamification and rewards. An interesting Business Insider article came out this morning referencing a new Harris Poll survey conducted on behalf of SE2 and […]

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Episode 50 – How To Distinguish Transactional Customer Relationship From An Emotional One

admin March 2, 2020

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about How you distinguish a transactional relationship from an emotional one? In a report titled, “Loyalty That Lasts” published jointly by Cheetah Digital and CMO Council the bring an important aspect of customer behavior to […]

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Episode 49 – (Interview) With Caroline Boyd – Head of Strategy Planning and Customer Loyalty for MassMutual Workplace Services

admin February 29, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest is Caroline Boyd. Caroline is the Head of Strategy, Planning & Customer Loyalty for MassMutual Workplace Services and she truly believes there is such […]

Trevor Hadick - Loyalty Program Manager - Spirit Airlines
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Episode 45 – (Interview) With Trevor Hadick – Loyalty Program Manager – Spirit Airlines

admin February 26, 2020

Rob: You’re listening to The Loyalty Minute, the show that helps you build better customer loyalty and more valuable user engagement with your host, Rob Gallo. Welcome, Loyal Listeners, to another episode of The Loyalty Minute. I’m your host, Rob Gallo. Today, I’m eager to chat with our special guest, […]

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The Loyalty Minute

Episode 41 – The Top Three Mistakes Companies Make With Their Loyalty Program

admin February 19, 2020

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about the top three mistakes companies make with their rewards program. First off, there is a difference between a repeat customer and a loyal customer. Some companies don’t know the difference. Just because a customer […]

Experiential Marketing For Brand Loyalty
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The Loyalty Minute

Episode 37 – The Rise of Experiential Marketing And What It Means To Your Brand

admin February 12, 2020

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about Experiential Marketing and what it means to your brand loyalty. If you’ve been watching the marketing industry trends over the past few years, you will have noticed a shift away from traditional advertising toward […]

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Episode 36 – Live Chat and Chatbots Overtake Email For Retail Communications

admin February 11, 2020

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about live chat and chatbots overtaking email for retail communications, and its effect on customer and brand loyalty. Independent research from Narvar and YouGov has revealed that the modern retailer needs to look carefully at […]

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Episode 35 – (Interview) with Tom Schwab – Founder and CEO of Interview Valet

admin February 11, 2020

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Tom Schwab – Founder & Chief Evangelist Officer of Interview Valet.  Interview Valet is the concierge-level podcast guest marketing service providing the fastest way […]

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Episode 33 – What Customer And Brand Loyalty Mean To A Company’s Valuation

admin February 11, 2020

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about what brand and customer loyalty mean to a company’s valuation.  In a nutshell it comes down to the company’s perceived purpose. Brands with a high sense of purpose have experienced a brand valuation increase […]

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