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Gas South, a leading Southeastern U.S. natural gas provider, announced a collaboration with Oracle Consulting Services (OCS) to integrate Oracle’s SaaS solutions and managed services to enhance customer care by automating essential services, improving regulatory compliance, and lowering operational costs for almost half a million customers in 14 states.
“Gas South is driven by a desire to innovate across everything we do, including delivering superb customer service, automating processes for customer experience improvements and resource efficiencies, and maximizing data analytics to better inform critical business decisions,” said Greg Dunavant, Vice President of Customer Operations for Gas South. “With OCS’ trusted guidance, we are capitalizing on the benefits of deep utility operations experience and technology expertise. Oracle Utilities Customer Cloud Service is transforming our customer experience in meaningful ways and leveraging automation and real-time data management to create powerful business outcomes.”
As a longstanding Oracle customer, Gas South has leveraged the Oracle Utilities Customer Cloud Service to maximize customer care and satisfaction by streamlining billing processes and automatic payment controls so that customers see fewer fluctuations in their bills. This cloud-based solution has enabled Gas South to significantly reduce manual transactions and labor-intensive tasks, improving operational efficiency and cost-effectiveness.
“Through Oracle’s customer and transaction-focused solutions and managed services support, our industry-aligned consulting group can help drive Gas South’s cloud-based innovation initiatives on time and on budget. This collaboration keeps Gas South’s technology current, enhances customer platforms to meet customer initiatives, and frees resources to focus on vital business needs,” said Dave De Maio, Senior Vice President and General Manager, Oracle Customer Services for Industries.
Further capitalizing on efficiency gains, Gas South has also adopted additional Oracle solutions, such as the Oracle Utilities Market Transaction Management, to streamline and manage energy transactions across numerous systems.
Learn more about Oracle professional services for energy companies here:
https://www.oracle.com/utilities/professional-services/
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