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Episode 119 – (Interview) with Sheila Butler – Founder and CMO of Butler Marketing Group admin
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Episode 118 (Interview) with Dan Kustelski – Co-Founder of Chalkline admin
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Episode 117 (Interview) with Len Covello – CTO of Engage People admin
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Episode 116 – (Interview) with Lee-Ann Johnston – Founder of AffiliateINSIDER admin
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Episode 115 – (Interview) with John Bertino – Owner and Founder of The Agency Guide admin
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Episode 114 – (Interview) With Nick Ewen – Director of Content for The Points Guy admin
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Episode 110 – (Interview) with Zachary Slingsby – Founder of Human Factor Media admin
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Episode 108 (Interview) with John Nantz – Founder and Strategy Consultant at Redwood Advisors admin
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Episode 107 (Interview) with Bobby Gillespie Founder and Principal at Propr Design admin
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Episode 106 (Interview) With Brandon Ehrhardt – Senior Director of Partner Programs at Expedia Group admin
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Employee-Experience Managers Aim to Reduce Burnout
Many companies are hiring employee-experience managers to reduce burnout and improve worker engagement and productivity. In its first time making the list, the role currently ranks fifth on LinkedIn’s fastest-growing jobs for 2023.
Employee-experience managers function as a support role that mixes traditional HR functions with people data analysis. Many businesses created their own version of the position during the pandemic as staff shifted to remote-work or switched jobs.
Retailers Increase Theft-Prevention at the Expense of Customer Experience
Retailers seeking to combat theft could negatively impact seamless customer experience in-stores. According to the National Retail Federation, retail theft has become a $94.5 billion problem. Stores are seeking the balance between preventing theft and keeping a positive shopping experience.
Some companies are increasing security on everything, even lower-cost items like batteries, while others are closing stores altogether. While higher security helps protect monetary costs, it does cost customer loyalty and experience by creating barriers to purchasing in-stores.
Circle K Offers Free Coffee
Circle K offers free coffee to change consumers’ perceptions on convenience store coffee. On Jan. 25, 2023, customers can receive one free cup of coffee at participating Circle K locations.
The convenience store recently invested heavily in its coffee, upgrading to self-serve machines that provide freshly ground coffee for every cup. Despite the investment, convenience store coffee still carries a bad reputation. The free cup offer is their latest effort in a series of social experiments to help shed that reputation, which have so far produced positive result.
Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Bobby Gillespie. Bobby is a brand growth […]
