Employee-experience managers function as a support role that mixes traditional HR functions with people data analysis. Many businesses created their own version of the position during the pandemic as staff shifted to remote-work or switched jobs.
Retailers Increase Theft-Prevention at the Expense of Customer Experience
Some companies are increasing security on everything, even lower-cost items like batteries, while others are closing stores altogether. While higher security helps protect monetary costs, it does cost customer loyalty and experience by creating barriers to purchasing in-stores.
Circle K Offers Free Coffee
Circle K offers free coffee to change consumers’ perceptions on convenience store coffee. On Jan. 25, 2023, customers can receive one free cup of coffee at participating Circle K locations.
The convenience store recently invested heavily in its coffee, upgrading to self-serve machines that provide freshly ground coffee for every cup. Despite the investment, convenience store coffee still carries a bad reputation. The free cup offer is their latest effort in a series of social experiments to help shed that reputation, which have so far produced positive result.