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Ulta Loyalty Members Drive 95% Of Sales While Ulta Beauty faced operational challenges in 2020, there was one thing that stuck out to the retailer: the loyalty of its Ultamate Rewards members. The cosmetics retailer has close to 32 million members in its free rewards program. And those members make […]

Papa John’s Donates 100,000 Face Masks Papa John’s franchise owners in San Antonio donated 100,000 face masks to the San Antonio Chapter of the Texas Restaurant Association on Friday. The group, Pizza Ventures of San Antonio, LLC, DBA Papa John’s Pizza, is comprised of 21 stores in San Antonio that […]

For most retailers, the more traditional attempt at reducing customer churn often centers around customers that the brand feels are more likely to leave them for another retailer. Cutting down on defection rates is an important responsibility of any brand, but there is often a direct relationship between customer retention […]

Kroger Checks Out a Smart Cart The Kroger Co. has been quietly testing a souped-up shopping cart that can weigh items, provide shopping suggestions, and scan and pay for orders without requiring shoppers to visit a traditional checkout lane, WinsightGroceryBusiness.com has learned. The Cincinnati-based retailer is calling the unit, which […]

Loyalty Methods CEO Emil Sarkissian pares down the process of customer engagement to a single thought and purpose, albeit one that offers many challenges. “Loyalty is just a way to get the behavioral data,” he says. “But once you have that data, you have a lot of power to create […]

Apple announced a set of major new projects as part of its $100 million Racial Equity and Justice Initiative (REJI) to help dismantle systemic barriers to opportunity and combat injustices faced by communities of color. These forward-looking and comprehensive efforts include the Propel Center, a first-of-its-kind global innovation and learning […]

RaceTrac Opens First Location in Alabama in 15 Years Kicking-Off Reentry into Market RaceTrac opened a new store in Gardendale, Alabama, marking the Atlanta-based chain’s reentry into the Alabama market after 15 years. The convenience store will offer Alabama residents everything they need to refuel and recharge, including customizable food […]

Amazon, Walmart Tell Consumers to Skip Returns of Unwanted Items The Wall Street Journal reports that retailers have a new message for consumers looking to return an item: Keep it. The paper says Amazon.com Inc., Walmart Inc. and other companies are using artificial intelligence to decide whether it makes economic […]

Lunchables Is Covering the Cost of Groceries as Part of New Rewards Program Lunchables is offering a chance to win $10,000 for groceries and a year-long Instacart Express membership with its new Leave It To Lunchables Rewards Program. The Leave It To Lunchables Rewards Program helps moms tackle their to-do […]