Loyalty360 Reads: September 30: Novolex’s Employee Award Plan, Instacart and Shipt to Accept SNAP EB

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Novolex Announces New Employee Award Plan

Novolex announced a new award plan for employees. The Novolex Broad-based Employee Award Plan provides eligible employees with an opportunity to participate in the growth and success of the company, offering cash rewards to plan participants based on any increase in valuation of the company over time.

The new benefits plan is funded by Stan Bikulege, Novolex Chairman and CEO, and the company's majority stakeholders, led by Apollo private equity funds. The Plan is provided at no cost and will provide employees from upper management to the production floor, salaried and hourly, union (pending approval) and non-union, with an opportunity to benefit from the valuation appreciation of the company.

Instacart and Shipt to accept SNAP EBT Payments

Instacart and Shipt recently announced plans to expand payment methods for low-income shoppers. Consumers participating in the Supplemental Nutrition Assistance Program (SNAP) can now buy groceries online through the Instacart and Ship platforms and pay for them using their electronic benefits transfer (EBT) cards.

The announcement is in line with the White House’s efforts to increase healthy eating and curtail diet-related diseases. As part of the initiative, the Biden administration wants to update regulations that allow online shopping with programs such as food stamps and the Special Supplemental Nutrition Program for Women, Infants and Children (WIC).

HelloFresh Partners with Medallia to Improve Customer Experience

HelloFresh has recently partnered with Medallia to improve its US contact center experience and ultimately, the overall customer experience. The meal-kit company was looking to automate its quality assurance processes and turn customer insights into action to improve the experience for both customers and agents.

With AI-driven speech analytics, HelloFresh can now automate quality monitoring across all frontline agents. This comprehensive monitoring helps the contact center be more proactive in identifying emerging issues across all business lines and being able to act quickly to resolve them. Alongside more focused, insight-driven frontline coaching, HelloFresh can better empower agents to solve issues faster, lowering call volumes, duration, and agent frustration.

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