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Loyalty360 Reads: September 9 | Chevron Donates $500,000 and 8,000 Gallons of Fuel, How Customer Exp

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Chevron Donates $500,000 and 8,000 Gallons of Fuel to Hurricane Laura Relief Efforts
Chevron says that it will donate $500,000 and 8,000 gallons of fuel to assist those in Cameron and Calcasieu parishes affected by Hurricane Laura. The company is also coordinating employee supply drives, providing an additional $10,000 in gas gift cards, and matching employees’ charitable contributions.

“Our thoughts and prayers continue to be with those who suffered losses from Hurricane Laura,” says Leah Brown, Public Affairs Manager of Chevron’s Gulf of Mexico Business Unit. “Chevron understands that resources are desperately needed to support the response and recovery. This will be a long-term effort, and we are committed to helping our fellow Louisiana residents through this difficult time.”

Of the $500,000, the American Red Cross will receive $250,000 to aid their efforts in response to the storm. Additionally, Chevron has committed $50,000 donations to the Community Foundation of Southwest Louisiana as well as Louisiana Coastal Relief and Recovery, an organization that has been providing meals to local citizens and volunteers in Cameron Parish. In the coming days, the remaining $150,000 will be given to other nonprofit organizations working in Southwest Louisiana. The 8,000 gallons of gasoline will be allocated to local citizens and first responders in collaboration with Retif Oil and Fuel, a family-owned distributor of Chevron branded fuel. Additional details on this and the $10,000 gas gift card distribution will be provided next week.
How Customer Experience Changed at Airlines During the Pandemic
The Wall Street Journal reports that executives in charge of airlines’ customer experience and service have seen their job descriptions rewritten since coronavirus slashed world-wide airline capacity by 73% in early April.

The articles says that “the realization that the coronavirus pandemic would upend the aviation industry didn’t hit Maria Walter in a singular moment.”

Walter, the managing director of innovations and solutions at United Airlines Holdings Inc., says there was no dramatic, single scene in which the boss abruptly but somberly tells executives to prepare for the worst.

“At that moment in time it was really more about how we stopped certain projects and stopped spending,” Walter says in the article. “Then we came back and talked more about the changes we needed to make.”
Singer Usher will Headline a Las Vegas Residency at Caesars
Grammy Award-winner Usher will headline a Las Vegas residency at The Colosseum at Caesars Palace, opening Friday, July 16, 2021.

The exclusive, only-in-Vegas spectacular will be performed in The Colosseum, an intimate 4,300-seat world-class performance venue. Promoted by Live Nation and Caesars Entertainment, the show will be a repertoire of hits spanning Usher’s 20-year career, including his early records and more recent songs, as well as new music.

“I have missed performing for my fans live and I am so excited to see them in Las Vegas,” says Usher. “My residency at The Colosseum at Caesars Palace will be full of surprises and an Usher experience like they've never seen or heard before.”
Shoe Carnival Looks Like a Long-Term Winner, Says Analyst
Susquehanna stock analyst Sam Poser has told his clients that footwear retailer Shoe Carnival is a good purchase.

“The strong Q2 2020 print provides a new foundation for SCVL and was the result of great foresight, great customer engagement, great support of employees, great execution, and great vendor relationships,” Poser says. “That new foundation should allow SCVL to take advantage/gain share from the recent bankruptcies of
Modell's and Stage Stores and Nike's decision to no longer sell to Dillard's, Belk, Boscov's and others.”
Poser says that Shoe Carnival reported EPS of $0.71, which surpassed both the Street’s and Poser’s forecasts out of the water.
Tara Simon succeeds Eric Hohl as Global General Manager, Too Faced
Tara Simon has joined The Estée Lauder Companies as Senior Vice President, Global General Manager, Too Faced. She succeeds Eric Hohl, who is departing from the company. She will report to John Demsey, Executive Group President.

Simon joins Too Faced from Ulta Beauty, where she served most recently as Senior Vice President of Merchandising, Prestige Beauty. In this role, she was responsible for the successful business model evolution and elevation of Ulta Beauty’s luxury brands.

Having partnered closely with Too Faced founders Jerrod Blandino and Jeremy Johnson since 2006 — both during her time at Ulta Beauty and previously during her tenure at Sephora — Simon is well versed in the brand’s uniquely vibrant and unabashedly feminine brand equity.

“Tara is a visionary strategic leader and brand builder with deep experience in prestige beauty and makeup,” Demsey says . “She is a force, with unstoppable energy and admirable character. Tara has great respect for the vision, grit and passion with which Jerrod and Jeremy built Too Faced.”

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