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Wyndham Launches New Owner and Guest Engagement Platforms



Wyndham Hotels & Resorts announced new efforts to further elevate the hotel ownership experience for its franchisees around the globe—debuting new, state-of-the-art, owner and guest engagement platforms.  

"Every day we're helping our owners open doors to best-in-class technology, more efficient operations, better guest experiences and more profitable hotels," said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts. "With award-winning brands, the number one hotel rewards program, a record development pipeline and historic levels of franchisee engagement and retention—there's never been a better time to be a part of the world's largest, and fastest growing, pure-play hotel franchising company." 

The hotel chain has also created its new owner engagement platform, Wyndham Community. This platform has made significant advancements for hotel owners and has streamlined the operations of their hotels. This program also offers data-driven insights to help maximize hotel profitability. Wyndham Community seamlessly connects hotel owners to the day-to-day performance of their business while delivering a constant connection to the scale and resources of the world's largest hotel franchisor. Wyndham Community also provides owners with vital news and updates. 

Wyndham's new guest engagement platform offers enhanced guest experiences by providing hotel owners with a series of best-in-class, mobile-centric tools, helping them better cater to today's travelers and their evolving needs.: 

AI-Driven Property Messaging 
By seamlessly integrating with Wyndham's cutting-edge property management systems, SynXis Property Hub and Opera Cloud, guests can directly message hotels for any assistance during their stay. Common inquiries are addressed by Wyndham Hospitality AI, allowing hotel staff to dedicate their attention to other guests' needs. 

Smart Mobile Check-In & Checkout 
Building on Wyndham's pioneering efforts to introduce mobile check-in and checkout in the economy segment, this latest feature enhances security by incorporating credit card and ID verification before guests' arrival, significantly expediting the check-in process and safeguarding against unwarranted chargebacks and fraud. Upon checkout, the system automatically alerts housekeeping about rooms ready for cleaning, while the guest's device displays a prompt to leave a review of their stay. Pilot properties have reported an impressive 25% increase in positive reviews on average. 


Read More on Loyalty360:  

Wyndham Rewards Recognized by USA Today, Lyft Adds In-App Advertising, Survey Says Most Marketing Professionals Have Used AI 

Wyndham Partners with Minor League Baseball, GOLDTOE® Partners with TerraCycle® on Sock Recycling Program, and More 

Wyndham Rewards Launches Minibar Giveaway, and More 


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