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Crunch Fitness Strengthens Customer Experience with SMG Partnership Crunch Fitness has retained Service Management Group (SMG) to collect, interpret and act on solicited and unsolicited feedback drive member retention. Crunch owns, operates and franchises more than 360 gyms in the U.S., Australia, Canada, Costa Rica and Spain. “As a rapidly […]

Innovation   AMC Theatres Reopens August 20 with "Movies in 2020 at 1920 Prices" AMC Theatres is celebrating its 100 years of operation by offereing tickets at the more than 100 AMC theatres reopening on August 20 cost the same amount for that one day — 15 cents —they were […]

Innovation   Hy-Vee KidsFit Launches Free, Flexible Health and Wellness Program for Schools Hy-Vee KidsFit launched a downloadable Wellness Week guide that includes in-person, virtual and hybrid methods that will help students make healthy choices at school and home. The toolkit has education-based activities, at-home assignments as well as challenges […]

Kroger Health launched COVIDCare Plus, an employer-focused health and wellness solution designed to help U.S. companies restart and support business operations. The program centers on Kroger Health’s FDA-authorized COVID-19 Test Home Collection Kit that brings together self-administered testing with virtual supervision by a licensed healthcare provider.   "We know testing […]

Famous Footwear says Ticket to Dream will be the shoe brand’s official national charity partner. Ticket to Dream helps give foster children in the U.S. item such as school supplies, holiday gifts, properly fitting clothes and shoes.   “Working with the Famous Footwear team to develop a unique program that […]

News   Loyalty360’s Mark Johnson on ‘Powerful Ways to Build Brand Loyalty’ Mark Johnson, CEO Of Loyalty360, was featured in a recent article, “21 Powerful Ways To Build Brand Loyalty,” about ways that companies can better engage with customers. Johnson runs Loyalty360, an association for customer loyalty, which through content, […]

Engagement   Church’s Chicken Extends Customer Experience Management Program with SMG   Church’s Chicken and Service Management Group extended their partnership to allow Church’s to use real-time feedback data to find customer insights, improve the guest experience and drive loyalty.   “In our 11 years working with SMG, the team […]

Corporate Social Responsibility   Facebook Employees to Work from Home Until July 2021   Facebook is allowing its employees to work from home until July 2021 due to the pandemic and will also be giving them $1,000 for work-at-home needs, says an article in Reuters.   “Based on guidance from […]

Innovation   Panera First to Offer 3 Percent Daily Cash Back on Apple Card   Panera launched the ability for guests to get an unlimited three percent Daily Cash Back on their Apple Card when they use Apple Pay in the Panera app, website or at the register. Panera is […]