Award finalists presented for the final judging round during Loyalty360’s Loyalty Expo in Charlotte
Loyalty360, The Association for Customer Loyalty, is proud to share the winners of the 2022 Loyalty360 Awards, which were announced on September 20 during Loyalty360's Loyalty Expo in Charlotte, North Carolina. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in ten categories, each representing a key facet of a brand’s customer loyalty focus.
Winners for the Loyalty360 360 Degree Awards were also announced during the ceremony. These awards recognize the brands and suppliers with the best overall weighted average finishes across multiple categories and the suppliers that had the highest weighted average client or multiple clients finished across categories.
The winners of the 2022 Loyalty360 Awards are as follows:
B2B Customer Loyalty
Platinum: Signia US
Gold: Bank of America
Honorable Mention: Aquatrols
Customer Loyalty Innovation and Transformation
Platinum: Del Taco
Bronze: Wyndham Hotels & Resorts
Honorable Mention: European Wax Center
Platinum: Bal Harbour Shops
Gold: Floor and Decor
Silver: Wyndham Hotels & Resorts
Honorable Mention: Bank of America
Customer Insights & Metrics
Platinum: Sleep Number
Gold: Johnson & Johnson
Silver: Papa John’s
Platinum: MGM Resorts International
Gold: AMC Theatres
Silver: Giant Food
Bronze: Sleep Number
Honorable Mention: Dave & Buster’s
360 Degree (Brand)
Platinum: Bank of America
Bronze: Floor and Decor
Honorable Mention (tie): SCENE+, and Wyndham Hotels & Resorts
In August, brand finalists for each category were chosen by a board of judges comprised of Loyalty360 members, representing some of the top minds in customer loyalty. During the conference, each of the selected finalists delivered a short presentation on their brand’s award entry, after which conference attendees voted for what they felt represented platinum, gold, silver, bronze, and honorable mention (if applicable) winners in each category.
“The Loyalty Expo and the Loyalty360 Awards are crucial pieces of our mission at Loyalty360,” said Mark Johnson, CEO, Loyalty360. “We hear from attendees time and time again that the case studies presented by these finalists are among the best stories of the event, and this year we were thrilled with the quality of this year’s final presentations. The 2022 Loyalty360 Award finalists have proven their dedication to loyalty through one or more of the most important facets we put forth as this year’s categories. From their internal commitment to the qualitative and quantitative metrics supporting their efforts, these award winners are in the vanguard of customer loyalty and experience.”
Carly Stemmer Ivory, Vice President of Marketing at Loyalty360, added, “With 41 unique brands selected as finalists over ten categories, the 2022 Awards were one of the most competitive set of awards yet. This year’s finalists come from a variety of industries and have shared a wide range of loyalty and customer experience strategies, programs, and initiatives in their submissions and presentations. The interest and variety in this year’s awards speak volumes about the growing interest in customer loyalty and suggest that there is a not a one-size-fits-all approach or solution that can define a brand’s success. Brands’ unique insights and stories are what makes their participation in the Loyalty360 Awards great, and we look forward to their journeys and continued success.”
For more information on Loyalty Expo or the Loyalty360 Awards, contact Loyalty360.
Loyalty360 is the only objective community for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. Through a unique blend of content, collaboration, and diverse learning opportunities, we've created a network of brands and technology providers that represent some of the best voices that the customer loyalty industry has to offer. Visit us at Loyalty360.org or follow us @Loyalty360.
About Loyalty Expo
Loyalty Expo is a VoC-driven, best-practice-focused customer loyalty and reward conference. Market leaders share their experiences and insights on customer retention strategies and trends. In addition, the Expo provides the knowledge necessary to guide customers on the path to loyalty and has earned a reputation as one of the industry’s premier events.