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Loyalty360 Reads: July 28 | Donatos Seeks to Widen Footprint; Feeding America and Starbucks Announce




Donatos Seeks to Widen Tennessee Footprint
Ohio-based Donatos Pizza is hoping to increase its numbers in the Volunteer State of Tennessee, especially around Nashville, Chattanooga, Knoxville and Memphis, a news release said.

Donatos currently has two locations in the state, including Nashville and Murfreesboro but hopes to sign deals with between six and 10 multi-unit operators to expand its Tennessee footprint. Donatos plans to open the first of three locations in the Knoxville area by the end of summer, with opportunities for over 20 additional locations statewide in the future.
Feeding America and Starbucks Announce $1.7 million in Food Access Grants
Feeding America, the nation's largest domestic hunger-relief organization, announced a $1.7 million investment from Starbucks in equitable food access grants to help increase access to nutritious food among households with individuals who are Black, Indigenous, and People of Color (BIPOC) residing in communities experiencing high food insecurity rates.

These grants will be distributed to 16 member food banks to develop localized plans to address equity in food access and implement programs and initiatives, such as mobile pantries, child and senior hunger programs, and Supplemental Nutrition Assistance Program outreach.
Fiserv Introduces Expanded Digital Capabilities
Fiserv, a leading global provider of payments and financial services technology solutions, introduced enhanced Fiserv Digital capabilities for integrated digital banking and card management. This enriched, mobile-first suite will enable financial institutions to offer their consumer and business customers an industry-leading digital banking experience that is designed for the way people expect to engage with their financial institution, and meets the growing demand for a unified, seamless customer experience across mobile and online channels.

To introduce these enhanced capabilities, Fiserv has moved swiftly to integrate two recent acquisitions, OnDot and SpendLabs, as part of its leading digital banking solution set. The result is a mobile-first experience that helps financial institutions drive card acquisition, usage and growth – through a single, unified platform for consumer and small and mid-sized business cardholders – and enables expense and business card management.
Appsuite and TableSafe Partner to Equip Restaurants
TableSafe, a leading innovator of pay-at-the-table technology designed for the hospitality industry, and Appsuite, a leader in CRM solutions, have collaborated to bring dine-in restaurants a modular CRM and pay-at-the-table solution that completes the ultimate dining experience.

Through a seamless integration to Oracle MICROS RES 3700 and Simphony platforms, Appsuite and TableSafe offer gift cards, loyalty and CRM together with pay-at-the-table in a premium end-to-end solution for dine-in restaurants. The integrated experience allows restaurants equipped with Oracle MICROS to maximize their existing POS and deliver next-generation hospitality features to strengthen their bottom line.
Uniphore to Acquire Jacada
Uniphore, a leader in Conversational Service Automation (CSA), announced its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact center automation. Jacada’s advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of transformational customer experiences quickly and easily.

Combined with Jacada’s innovative low code/no code platform, Uniphore’s industry-leading conversational automation platform will empower businesses to easily automate key interactions across self-service and agent-assisted customer engagements. With this comprehensive platform, business users can realize state-of-the-art digital transformation, resulting in significant ROI.


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