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[ad_1] In the highly competitive grocery industry, brands look for ways to stand out from the crowd and bring more value to consumers, especially in ways that do not always focus on discounts. As a result, the pursuit of personalization has become a pivotal strategy; however, this can be challenging for marketers as the definition of personalization can vary significantly from brand to brand and consumer to consumer.   To better understand the dimensions of personalization that are driving in-store traffic, increased basket sizes, and customer loyalty, the customer data science firm dunnhumby surveyed 10,000 shoppers to learn what constitutes a […]

[ad_1] Loyalty360, The Association for Customer Loyalty, is proud to announce the recipients of the 2023 Loyalty360 Customer Experience Awards. These awards celebrate brands that are cultivating enduring connections with their customers through proactive, meaningful, and measurable efforts. Loyalty360 awarded finalists in multiple categories, each representing a vital aspect of a brand's emphasis on customer experience, loyalty, and engagement focus. The winners for the 2023 Loyalty360 Customer Experience Awards are as follows: Personalized Customer Experience: Platinum – Food Lion Gold – The National Basketball Association (NBA) Customer Experience Excellence: Platinum – Food Lion Gold – Bank of America Multi-Channel Experience: […]

[ad_1] UK Grocery Chain Booths Discontinues Self-Checkout   The UK supermarket chain Booths has announced it will remove self-checkout stations from most of its stores in response to customer feedback. The decision comes as other UK grocery chains continue to implement self-checkout.   Nigel Murray, Managing Director at Booths, said customers told the store self-checkout machines could be slow, unreliable, and impersonal. "We like to talk to people and we're really proud that we're moving largely to a place where our customers are served by people, by human beings, so rather than artificial intelligence, we're going for actual intelligence," Murray told BB […]

[ad_1] Grubhub Offers a Month of Rewards to Loyalty Members   The food ordering and delivery service Grubhub has kicked off its first-ever customer appreciation month, dubbed the Gold Days of Grubhub+. Through November 22, members of the Grubhub+ loyalty program will receive weekly deals on popular items from restaurants like Chipotle, KFC, Wendy’s, and Panera.   The appreciation month comes as Grubhub is revamping Grubhub+ to provide more value to regular customers. The company recently reduced service fees and launched a 5% credit on pick-up orders for members.   The full list of Gold Days offers is available on Grubhub.     AIR […]

[ad_1] McDonald’s Will No Longer Have Self-Serve Drink Stations  The global fast-food chain has decided to nix its fountain drink stations inside its restaurants. Due to the shift from in-store dining to takeout, McDonald’s has decided to remove self-serve drink stations from its locations by 2032.   “McDonald’s will be transitioning away from self-serve beverage stations in dining rooms across the U.S. by 2032,” the company said in a statement. “The change is intended to create a consistent experience for both customers and crew across all ordering points, whether that’s McDelivery, the app, kiosk, drive-thru or in-restaurant.”  McDonald’s has let […]

[ad_1] Walmart+ Adds Fuel Savings to Slate of Benefits for Program Members   Walmart+ has announced a new benefit for its loyal members, giving shoppers an additional way to save.  Just in time for end-of-summer travel, Walmart+ is joining forces with Exxon Mobil to double the discount Walmart+ members currently receive at Exxon and Mobil fuel stations around the United States. These savings jump from 10 cents to 20 cents off per gallon of gas. The new discount will begin August 15 at nearly 12,000 participating locations and will continue to help drivers save through September 15.   “We know […]

[ad_1] Office Depot is celebrating the start of the school year with new ways to save. The office supply retailer is offering more savings on school items for teachers and families. Before everyone returns to the classroom, shoppers can save up to 60% on Office Depot’s best-selling school supplies with additional deals and promotions planned throughout the season. Plus, customers can explore a wide product assortment, take advantage of 20-minute in-store pickup or same-day delivery, and shop top-rated school supplies from brands like Crayon®, Jansport®, and many more.  College students can also check out Office Depot’s college collection for dorm room essentials, […]

[ad_1] Walmart+ Offers Members New Travel Benefits  There’s still time to travel this summer and Walmart is looking to help loyalty members save when they plan their next vacation. Walmart+ members can now book getaways through WalmartPlusTravel.com and earn Walmart Cash. Walmart+ members will receive 5% Walmart Cash when they shop hotels, vacation rentals, car rentals and activities bookings. Loyalty members can also earn 2% Walmart Cash on all flights and a blended rate of Walmart Cash on vacation packages.  Expedia Group’s White Label technology powers the travel booking capabilities on WalmartPlusTravel.com. This technology provides Walmart+ members access to more […]

[ad_1] Amazon is gearing up for its upcoming Prime Day event, offering exclusive access to Prime members worldwide for 48 hours starting on July 11 at 3 a.m. EDT. This year, Amazon promises more deals than ever before, with new ones becoming available every half an hour during specific timeframes. The extensive range of deals covers various categories, including beauty, fashion, fitness, electronics, toys, and Amazon devices. Customers can expect savings on both popular items and everyday essentials from top brands and small businesses.  For those who are not currently Prime members, Amazon offers the opportunity to join or start […]

[ad_1] 7-Eleven Wants You to Celebrate Their Birthday with Slurpee® Giveaway   The iconic convenience store brand is marking another year with generous Slurpee® deals for patrons  Here’s some trivia for you: When does the popular convenience brand 7-Eleven celebrate its official birthday? The answer, of course, is July 11th or 7/11, and this year, they’re marking 96 years in business by celebrating with their seminal Slurpee® frozen beverage giveaway! From July 1st through July 10th, members of the members of the 7Rewards and Speedy Rewards loyalty programs will be able to receive a complimentary small Slurpee® drink at any […]