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Loyalty360 Reads: June 7 | McDonald's Testing Automated Drive-Thru Ordering; Instagram to Help Busin

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McDonald's Testing Automated Drive-Thru Ordering at 10 Chicago Restaurants CNBC.com reports that at 10 McDonald's locations in Chicago, workers aren't taking down customers' drive-thru orders for McNuggets and french fries — a computer is, CEO Chris Kempczinski said Wednesday. Kempczinski said the restaurants using the voice-ordering technology are seeing about […]

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Loyalty360 Reads: June 4 | Celebrity Cruises Changes Loyalty Program; IHG Extends Reward Reach to Mo

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Celebrity Cruises Changes Captain's Club Customer Loyalty Program RoyalCaribbeanBlog.com says Celebrity Cruises has announced changes to its customer loyalty program for guests when cruises restart. The Captain's Club program offers benefits and enhancements to the cruise for passengers that are repeat customers, and Celebrity posted an update with changes to […]

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Loyalty360 Reads: June 2 | American Airlines, JetBlue Expand Loyalty Program Reciprocity; Yum! to Ac

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American Airlines, JetBlue Expand Loyalty Program Reciprocity BusinessTravelNews.com reports that American Airlines and JetBlue have expanded reciprocal loyalty program accrual to cover most flights between the two carriers. Members of each carrier's programs already were able to earn points on codeshare flights via the carriers' Northeast Alliance, but as of […]