News

Going Box-less with Pitney Bowes and PackageHub©  Pitney Bowes and PackageHub business centers are making shipping easier for shoppers to send back merchandise through a returns drop-off network. PackageHub, a franchise system of retail shipping stores in the U.S., will work with the worldwide shipping company to create “no-box/no-label” returns […]

A Rewards App with a Bean on Top  Java lovers seeking great coffee, friendly servers, and unique flavors “with a bean on top” have even more to look forward to in 2024. The Human Bean updated its Rewards App, and customers can earn “beans” on purchases at franchise locations. The […]

California-based electronic vehicle manufacturer Fisker Inc. is giving its Loyalty Program members a better experience, offering lifetime benefits, giveaways, and perks that include charging credit, extended warranty, early access to new features, and more. Customers are automatically enrolled into the program and can earn points through referrals, visiting a Fisker […]

L.L. Beans Gives the Boot to Proposed Data-Privacy Bill  One of Maine’s most recognized brands, outdoor retailer L.L. Bean, went to the state capital to voice its opposition to a data-privacy bill introduced in May 2023 by Rep. Maggie O’Neil. The legislator’s bill is based on a proposed federal law […]

In the highly competitive grocery industry, brands look for ways to stand out from the crowd and bring more value to consumers, especially in ways that do not always focus on discounts. As a result, the pursuit of personalization has become a pivotal strategy; however, this can be challenging for […]

‘Tis the Season of Holiday Magic at Neiman Marcus  The luxury retailer Neiman Marcus Group (NMG) celebrates the holidays with associates turned into Holiday Magic Makers to elevate the customer experience during the festive season. The company has spread joy and cheer for over a century by assisting customers as […]

Loyalty360, The Association for Customer Loyalty, is proud to announce the recipients of the 2023 Loyalty360 Customer Experience Awards. These awards celebrate brands that are cultivating enduring connections with their customers through proactive, meaningful, and measurable efforts. Loyalty360 awarded finalists in multiple categories, each representing a vital aspect of a […]

Just in time for the festive holiday season, snack brand Doritos® and spirit-maker Empirical have joined forces to launch a unique sipping experience, the Empirical x Doritos® Nacho Cheese Spirit. The new spirit is enhanced by Doritos’ signature nacho cheese. In addition to Doritos’ iconic flavor, customers enjoying the beverage […]

A Better Customer Experience Across 800+ RaceTrac Gas Stations & Stores  RaceTrac, a chain of gas stations and convenience stores primarily located in the southern U.S., is now collaborating with Hewlett Packard Enterprise (HPE) to elevate the customer experience across 800+ stores. By establishing HPE ProLiant servers in every store, […]