News

Customer Experience   Chipotle Adapts Kitchen to Focus on Customer Experience for Digital and Delivery This week, Chipotle announced that its second make line, which has been added to stores over the past couple of years, will now be called “Chipotle Delivery Kitchen.” The Chipotle Deliver Kitchen is intended to […]

Restaurants Raising Cane's New Partner Program Offers 'Best-in-Class' Compensation Raising Cane’s has announced the rollout of its new Restaurant Partner Program, which lays out a four-pronged development plan for store managers to become operators at company-owned locations. Those leaders will be elevated to operators based on performance—not based on a […]

Loyalty Programs Dunkin’s DD Perks Rewards Program Members Get to Celebrate Free Donut Fridays This March Adding extra excitement to the end of the work week, Dunkin’ has announced Free Donut Fridays, offering members of Dunkin’s DD Perks® Rewards Program a free donut with the purchase of any beverage every […]

Pegasystems Inc. is a leading software provider for customer engagement and intelligent automation headquartered in Cambridge, Massachusetts with offices around the world. Pega says its “adaptive, cloud-architected software – built on its unified Pega Platform – empowers people to rapidly deploy and easily extend and change applications to meet strategic […]

Major League Baseball (MLB) and Google on Tuesday announced a multiyear agreement with the goal of improving MLB’s business processes and supporting experiences for fans. The collaboration makes Google Cloud the official cloud and cloud data and analytics partner of MLB.   The league’s business operations now will operate on Google […]

Vail Resorts recently introduced Epic Mountain Rewards, a program that will provide passholders with a 20 percent discount on food and beverage, lodging, group ski and ride school lessons, equipment rentals, and more at its North American owned and operated resorts. Epic Mountain Rewards, which will go into effect for […]

Retail Remodeled, Smaller Stores Help Abercrombie Holiday Sales Top Expectations This week, Abercrombie & Fitch beat quarterly sales and profit estimates, fueled by smaller stores that attracted more shoppers this holiday season. The focus on new store formats came as a result of retailers working to adapt to changing customer […]

Restaurants Dunkin’ Announces Free Donut Fridays Dunkin’ recently announced Free Donut Fridays for members of its DD Perks Rewards Program, offering a free donut with the purchase of any beverage every Friday in March. “We’re so excited to offer Free Donut Fridays to give all of our DD Perks members […]

Restaurants Jersey Mike’s Subs Teams with Grubhub on Delivery Jersey Mike’s Subs is partnering with Grubhub, so diners now can order Jersey Mike’s on Grubhub from more than 1,000 locations across the United States. If ordering exclusively through Grubhub, users can receive a free regular #7 Turkey and Provolone sub […]