News

Showing Customers the Value in Providing First- and Zero-Party Data As privacy laws continue to change and the use of third-party data and brokerage declines, businesses need to look for alternative ways to learn about their customers and customers’ interests. One of the most reliable ways is through the collection […]

Bolt recently launched the first virtual shopping assistant of its kind, the Bolt Shopper Assistant, enabling retailers to turn anonymous guest shoppers into account-holding customers, providing a faster login for returning shoppers, and increasing conversion with personalized shopping experiences. Bolt Shopper Assistant powers convenient, personalized experiences for shoppers and drives […]

Southeastern Grocers is now offering a new online shopping and delivery service to customers in select supermarket locations throughout Alabama, Florida, Georgia, Louisiana and Mississippi. SEG’s new service allows its customers to shop for their groceries online while still saving with the deals and promotions offered in stores. Customers can […]

The Voice Enters the Metaverse with Web3 Loyalty Program The Voice television show has entered the metaverse. ITV Studios announced that it has granted exclusive rights in the metaverse for the talent show to the Virtual Brand Group (VBG). The two companies will collaborate to develop, build, and operate The Voice […]

Stingray Launches Save the Sale Conversion Solution Chatter by Stingray, the AI-driven customer insights solution, announced the launch of Save the Sale: a new solution that enables brands to convert non-purchasers into buyers by uncovering their pain points through one-to-one conversations in real-time. The platform captures up to 40% of […]

Tim Glomb, VP of Global Content for the CM Group, is no stranger to hard work. In fact, at the time Loyalty360 spoke with him, Glomb was his 18th consecutive day on the road, with nearly no end in sight. With a background in brand marketing, plus several years as […]

ExxonMobil and Uber Announce New Partnership ExxonMobil and Uber recently announced a multi-year partnership to provide exclusive cashback offers with the new Uber Pro Card. This new incentive will benefit professional Uber drivers and couriers who fill up at any Exxon or Mobil stations across the country. With the Uber Pro Card, […]

NICE Announces Consumer Intent-Driven CX Capability NICE recently announced its Enlighten Journey Orchestration, the first to orchestrate synchronous and asynchronous interactions at scale. Enlighten Journey Orchestration achieves a new level of understanding consumer needs events with real-time Natural Language Understanding (NLU) and the application of Enlighten AI Intent Classification models […]

KFC announced a partnership with Tinder to promote its new Buffalo Ranch sauce through the online dating site. The promotion includes a limited-time “Tinder Tenders” meal, which was created for two and includes six Extra Crispy tenders, two sides, two biscuits, two beverages and the brand’s new sauce. The point […]